Contact Us

Contact Adornnest

Customer care for product questions, orders, shipping, returns, payments and privacy requests.

Last updated: September 11, 2026

Company Behind Adornnest

Adornnest is owned and operated by Yongchun County Kangbei Trading Co., Ltd.

Yongchun County Kangbei Trading Co., Ltd., doing business as Adornnest, operates adornnest.com and is responsible for purchases made through this website.

Company Information

Brand Name: Adornnest

Legal Company Name: Yongchun County Kangbei Trading Co., Ltd.

Business Address: Room 1403, Staircase 1, Building 9, No. 1, Zone G, Bangde Industrial Park, Taocheng Town, Yongchun County, Fujian Province, China

Customer Support Email: service@adornnest.com

Customer Support

For assistance, contact our customer support team by email:

Email: service@adornnest.com

We can assist with:

  • Product information

  • Product dimensions and features

  • Order confirmation

  • Order changes and cancellations

  • Payment questions

  • Shipping and tracking

  • Delayed or missing packages

  • Damaged, defective or incorrect products

  • Returns and refunds

  • Privacy requests

  • Website or account questions

  • General business correspondence

Order Questions

When contacting us about an existing order, please include:

  • Your order number

  • The name used to place the order

  • The email address used during checkout

  • The product involved

  • A clear description of your question or concern

Providing complete information helps us locate the order and review the request efficiently.

Shipping and Tracking Questions

For questions about a shipment, please include:

  • Your order number

  • Tracking number, if available

  • Delivery address

  • Description of the delivery issue

  • Any relevant carrier notice or tracking update

Tracking information may take up to 48 hours after shipment confirmation to display the first carrier scan.

If tracking has not updated for an extended period, the package appears lost or tracking shows delivered but the package cannot be located, contact us so that we can review the available shipment information.

Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, incomplete, incorrect or materially different from its description, contact us within 7 calendar days after delivery when reasonably possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product

  • Photographs of the external and internal packaging

  • A photograph of the shipping label where relevant

Keep the product, included components and packaging while the request is being reviewed.

After validation, we will provide an appropriate replacement, refund, return authorization or other reasonable solution in accordance with the Return and Refund Policy.

Return Requests

Before returning a product, email:

Email: service@adornnest.com
Subject line: Return Request

Please provide:

  • Your order number

  • The product you wish to return

  • The quantity being returned

  • The reason for the return

  • Relevant photographs or videos where applicable

Eligible products may be returned within 30 calendar days after confirmed delivery.

All returns require authorization before shipment. Do not send a product back until customer support has approved the request and provided the appropriate return instructions.

Return Address Notice

Our business registration address is not necessarily the appropriate location for product returns.

Do not send a return to our business address, an address found online or an address printed on a shipping label unless Adornnest customer support has provided written return authorization for that location.

Once a return request is approved, our customer support team will provide the correct return warehouse address and return instructions.

Products sent to an unauthorized address may be delayed, refused or returned to the sender.

Payment and Refund Questions

For questions about a payment, pending authorization, duplicate charge or refund, include:

  • Your order number

  • The email address used during checkout

  • The payment method type

  • The transaction date

  • A brief description of the issue

Do not send:

  • Complete payment card numbers

  • Card security codes

  • Account passwords

  • Online banking credentials

  • Other sensitive authentication information

Approved refunds are issued to the original payment method. After an approved return has been received and inspected, Adornnest generally initiates the eligible refund within 5 to 10 business days.

Your bank or payment provider may require additional time to post the funds to your account.

Privacy Requests

To submit a request concerning access, correction, deletion or another applicable privacy right, contact:

Email: service@adornnest.com
Subject line: Privacy Request

Please describe your request and provide enough information for us to identify the relevant records.

To protect personal information, we may request reasonable verification of identity or authority before completing a privacy request.

Do not send complete payment card details, passwords or other sensitive credentials.

Additional information is available in the Privacy Policy and Your Privacy Choices pages.

Order Changes and Cancellations

Contact service@adornnest.com as soon as possible if you need to change or cancel an order.

We will try to accommodate the request before fulfillment begins. However, changes and cancellations cannot be guaranteed after:

  • Payment review has been completed

  • Warehouse processing has started

  • A shipping label has been created

  • The order has been dispatched

If an order has already shipped, the applicable return process must be followed after delivery.

Before Contacting Us

To help us review your request efficiently:

  • Include your order number for all purchase-related questions.

  • Use the email address associated with the order.

  • Describe the issue clearly and completely.

  • Include photographs or videos for damaged, defective or incorrect products.

  • Review the relevant policy page before submitting a return.

  • Do not send products without written return authorization.

  • Do not email payment card numbers, passwords or other sensitive credentials.

  • Keep copies of relevant receipts, tracking details and correspondence.

Website and Product Information

Adornnest provides product information, policies and customer support through adornnest.com.

Product details, dimensions, materials, colors and included items are described on the applicable product page. Please review this information before ordering.

If you need clarification about a product or policy, contact service@adornnest.com before submitting the order.

Business Correspondence

Business correspondence may be sent to:

Yongchun County Kangbei Trading Co., Ltd.
Room 1403, Staircase 1, Building 9
No. 1, Zone G, Bangde Industrial Park
Taocheng Town, Yongchun County
Fujian Province, China

For faster handling of customer service matters, contact service@adornnest.com before sending physical correspondence.

Do not send product returns to this address without written authorization.

Policy Information

Additional information is available through the policy pages linked in the website footer:

  • About Us

  • FAQ

  • Payment and Security

  • Privacy Policy

  • Return and Refund Policy

  • Shipping Policy

  • Terms and Conditions

  • Terms of Use

  • Your Privacy Choices

Contact Summary

Brand: Adornnest

Operator: Yongchun County Kangbei Trading Co., Ltd.

Website: adornnest.com

Customer Support: service@adornnest.com

Please include your order number when contacting us about an existing purchase.