Return and Refund Policy

This policy explains return eligibility, how to request a return, return shipping responsibilities and when approved refunds are issued.

Last updated: September 11, 2026

Return Policy Overview

Return request window: 30 calendar days after confirmed delivery

Return authorization: Required before sending any product back

Restocking fee: No separate restocking fee for approved eligible returns

Refund method: Original payment method

Customer support: service@adornnest.com

1. Return Window

Eligible products purchased directly from adornnest.com may be returned within 30 calendar days after confirmed delivery.

A return request must be submitted before the end of the 30-day period. Products sent back without prior authorization may be delayed, refused or returned to the sender.

The return window begins on the date the carrier confirms delivery to the shipping address provided with the order.

2. Return Eligibility

To qualify for a preference-based return, the product must be:

• Unused

• Unworn

• Clean

• Undamaged

• Unaltered

• Complete

• In its original condition

• Returned with its original packaging, accessories and included materials

Proof of purchase from adornnest.com is required.

Products showing signs of use, wear, stains, odors, scratches, alteration, accidental damage, missing parts or handling beyond what is reasonably necessary to inspect the product may not qualify for a full refund.

Where permitted by law, we may decline a return or make a reasonable deduction from the refund if the returned product has lost value because of handling, damage, missing components or failure to follow the return instructions.

3. Items That Cannot Be Returned

The following items are generally not eligible for preference-based returns:

• Gift cards

• Downloadable or digital products

• Personalized, monogrammed or custom-made products

• Items clearly marked as final sale before purchase

• Products not purchased directly from adornnest.com

• Products returned after the applicable return period

• Products that have been used, altered, damaged or returned incomplete

• Products sent to an unauthorized return address

These limitations do not apply where exclusion would be prohibited by applicable law or where a product arrives damaged, defective, incomplete, incorrect or materially different from its description.

4. How to Request a Return

Before sending a product back, contact:

Email: service@adornnest.com
Subject line: Return Request

Please provide:

• Your order number

• The email address used to place the order

• The product you wish to return

• The reason for the return

• The quantity being returned

• Clear photographs or videos where the product is damaged, defective, incomplete or incorrect

Our customer support team will review the request and, if approved, provide return instructions and the appropriate return warehouse address.

Submitting a return request does not automatically guarantee eligibility. Approval depends on the product, return reason, condition, timing and applicable law.

5. Return Authorization

All returns must be authorized before shipment.

If your return is approved, you will receive instructions explaining:

• Where to send the product

• How to prepare the package

• What information to include

• Whether a return label will be provided

• Any applicable shipping responsibility

Please follow these instructions carefully. Failure to use the designated return address or comply with the return instructions may delay processing or prevent the package from being properly identified.

6. Return Address

Do not send returns to our business registration address unless our customer support team specifically instructs you to do so.

The appropriate return location may depend on the product, fulfillment facility, inventory location and delivery destination.

After the return request is approved, our customer support team will provide the designated return warehouse address. We cannot guarantee acceptance of products sent to another address.

7. Preference-Based Returns

A preference-based return includes situations such as:

• Changing your mind

• Ordering the wrong size or color

• No longer wanting the product

• Deciding that the product does not suit your personal preferences

• Ordering the wrong item where the correct item was supplied

For approved preference-based returns:

• The customer is responsible for return shipping costs.

• The original shipping charge is generally non-refundable.

• The product must satisfy the return eligibility requirements.

• A trackable return service is strongly recommended.

• Adornnest is not responsible for an untracked return that does not reach the designated return location.

No separate restocking fee is charged for an approved eligible return.

8. Damaged, Defective, Incomplete or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incomplete, incorrect or materially different from its product description, contact service@adornnest.com within 7 calendar days after delivery when reasonably possible.

Include:

• Your order number

• A description of the issue

• Clear photographs or videos of the product

• Photographs of the external and internal packaging

• A photograph of the shipping label where relevant

Please retain the product, all included components and the original packaging while the request is being reviewed.

After reviewing and validating the issue, we will provide an appropriate solution. Depending on the circumstances, this may include:

• Replacement components

• A replacement product

• Return authorization

• A partial refund

• A full refund

• Another reasonable resolution

If Adornnest confirms that a product was damaged, defective, incomplete or shipped incorrectly, we will provide the appropriate return instructions and cover reasonable authorized return shipping costs where a return is required.

Customers will not be required to bear additional costs resulting from a confirmed error for which Adornnest is responsible.

9. Product Appearance and Minor Variations

Product colors may appear slightly different because of lighting, photography, screen settings or ordinary variation between production batches.

Dimensions may also vary slightly because of measurement methods and the characteristics of certain materials.

A minor variation that does not materially affect the product’s appearance, function or conformity with its description may not constitute a defect. This does not limit your rights where a product is materially different from its description or does not meet applicable legal requirements.

10. Return Shipping

For preference-based returns, customers are responsible for arranging and paying for return shipping.

We recommend:

• Using a trackable shipping service

• Retaining the shipping receipt

• Recording the tracking number

• Packaging the product securely

• Using the original packaging where reasonably possible

For confirmed damaged, defective, incomplete or incorrect products, Adornnest will provide an appropriate return or replacement solution at no additional cost to the customer.

Return shipping costs incurred without authorization may not be reimbursed.

11. Packaging Returned Products

Returned products should be packed securely to prevent damage during transit.

Please include the order number or other identifying information requested in the return instructions. Do not place shipping labels directly on product packaging when avoidable.

The customer may be responsible for loss in value caused by inadequate return packaging for a preference-based return.

12. Return Inspection

After an authorized return reaches the designated return location, we aim to inspect it within 5 business days.

The inspection may confirm:

• The identity of the returned product

• The condition of the product

• Whether all components are present

• Whether the return complies with this policy

• Whether the reported defect or error can be verified

We will notify you if additional information is needed or if the return cannot be approved.

13. Refund Approval

If the return is approved after inspection, the eligible refund will be issued to the original payment method used for the purchase.

Approved refunds generally cover the eligible product price and any applicable tax originally charged on that amount.

Original shipping charges are generally non-refundable for preference-based returns. They may be refunded where required by law or where the return results from a confirmed damaged, defective, incomplete or incorrect product or another error for which Adornnest is responsible.

14. Refund Timing

After an approved return has been received and inspected, Adornnest generally initiates the eligible refund to the original payment method within 5 to 10 business days.

After the refund is initiated, your bank, card issuer or payment provider may require additional time to post the funds to your account. Adornnest does not control financial-institution processing times.

You will normally receive confirmation when the refund has been initiated.

15. Original Payment Method

Refunds are issued to the original payment method used for the order.

Refunds cannot normally be redirected to:

• A different payment card

• Another bank account

• Another customer

• A different payment service

• Cash

If the original payment method is no longer active, contact the relevant bank or payment provider for assistance after the refund has been issued.

16. Partial Refunds

Where permitted by law, a partial refund may be issued if a preference-based return:

• Shows signs of use or wear

• Is missing parts, accessories or packaging

• Has been damaged after delivery

• Has lost value because of handling beyond what is reasonably necessary to inspect it

• Does not fully satisfy the return conditions

Any deduction will be reasonably related to the reduction in the product’s value and will not apply to a confirmed defect or error for which Adornnest is responsible.

17. Late or Missing Refunds

If you have received confirmation that a refund was issued but the funds have not appeared:

1. Check the original payment account again.

2. Contact your card issuer, bank or payment provider.

3. Allow for the provider’s normal processing period.

4. Contact service@adornnest.com if the expected processing period has passed.

Please include your order number when contacting us.

18. Exchanges

Exchange availability depends on inventory and the product involved.

If a direct exchange is unavailable, you may be asked to complete an authorized return and place a new order for the preferred product.

Any price difference, shipping charge or promotion applicable to the replacement order will be based on the terms displayed when the new order is placed.

Do not send a product back for exchange without prior authorization.

19. Order Changes and Cancellations

Contact service@adornnest.com as soon as possible if you need to change or cancel an order.

We will try to accommodate the request before warehouse processing begins. However, changes and cancellations cannot be guaranteed after:

• Payment review has been completed

• Fulfillment has begun

• A shipping label has been created

• The order has been dispatched

If an order has already shipped, the applicable return process must be followed after delivery.

Adornnest does not impose a separate cancellation fee for an order successfully canceled before fulfillment. Any temporary payment authorization may remain visible until released by the bank or payment provider.

20. Refused and Undeliverable Packages

If a package is refused, unclaimed or returned because of an incorrect or incomplete address, the order will be reviewed after it reaches the designated return location.

Where permitted by law, actual shipping or handling costs resulting from a customer-provided address error or refusal may be deducted from the refund.

This does not apply when the delivery problem results from an error for which Adornnest is responsible.

21. Purchases From Other Sellers

This policy applies only to products purchased directly from adornnest.com.

If you purchased an Adornnest product from another retailer, marketplace or third-party seller, please contact that seller and follow its return policy.

22. Consumer Rights

Nothing in this Return and Refund Policy limits rights or remedies that cannot be excluded under applicable consumer-protection law.

Where applicable law provides more favorable mandatory rights, those rights will apply.

23. Contact Us

For return, replacement, cancellation or refund assistance, contact:

Brand Name: Adornnest

Legal Company Name: Yongchun County Kangbei Trading Co., Ltd.

Business Address: Room 1403, Staircase 1, Building 9, No. 1, Zone G, Bangde Industrial Park, Taocheng Town, Yongchun County, Fujian Province, China

Customer Support Email: service@adornnest.com

Please include your order number and the email address used during checkout so that we can locate your purchase.