Shipping Policy
Shipping Policy
This policy explains Adornnest order processing, shipping charges, delivery estimates, tracking and the support available when a shipment is delayed, damaged or missing.
Shipping Policy Overview
Typical processing time: 1 to 3 business days
Estimated standard delivery: 5 to 12 business days after dispatch
Shipping charges: Calculated and displayed at checkout
Tracking: Sent by email when available after dispatch
Customer support: service@adornnest.com
1. Where We Ship
Adornnest offers shipping to eligible delivery addresses displayed during checkout.
Shipping availability depends on the destination, product, inventory location, carrier coverage and available fulfillment services. If checkout accepts your address and provides a shipping option, delivery is generally available to that destination.
We may be unable to deliver to certain restricted, remote or unsupported locations. Available shipping methods and charges will be displayed before payment is submitted.
2. Order Processing Time
Most in-stock orders are processed within 1 to 3 business days after payment is successfully authorized.
Processing includes:
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Payment and fraud-prevention review
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Address verification where required
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Inventory confirmation
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Product preparation
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Packaging
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Transfer to the applicable carrier
Business days exclude weekends and recognized public holidays.
Orders placed on weekends or holidays will normally begin processing on the next available business day.
3. Circumstances That May Extend Processing
Processing may take longer because of:
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Incomplete or inconsistent delivery information
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Payment verification
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Fraud-prevention review
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High order volume
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Peak shopping periods
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Product availability
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Inventory transfers
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Unusually large orders
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Carrier or fulfillment interruptions
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Other circumstances outside normal operations
If additional information is needed, we may contact you using the email address or telephone number provided during checkout.
A delayed processing time does not automatically mean that the order has been lost or canceled.
4. Estimated Delivery Time
Estimated standard delivery is generally 5 to 12 business days after dispatch.
The delivery period begins after the order has been processed and transferred to the carrier. Processing time and delivery time are separate.
For example:
Processing time: 1 to 3 business days
Estimated delivery time: 5 to 12 business days after dispatch
Any delivery date shown at checkout, in a confirmation email or through carrier tracking is an estimate and is not a guaranteed arrival date.
5. Shipping Charges
Shipping costs are calculated at checkout based on factors that may include:
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Delivery destination
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Order value
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Product size or weight
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Available carrier service
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Selected shipping method
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Applicable promotional offer
The available shipping charge and final order total will be displayed before you submit payment.
If a free-shipping offer or threshold is available, its applicable terms will be displayed on the website or during checkout. Unless expressly stated, a promotion may be subject to destination, product, order-value or time limitations.
6. Shipping and Fulfillment Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability, product selection and the delivery destination.
The facility used to fulfill an order may differ from the Adornnest business registration address.
Products included in the same order may be stored at different facilities. As a result, an order may be delivered in more than one package.
Adornnest does not guarantee that every order will be dispatched from a local warehouse.
7. Shipping Confirmation and Tracking
When tracking is available, we will send a shipping confirmation email to the address used during checkout after the order has been dispatched.
The shipping confirmation may include:
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Carrier name
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Tracking number
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Tracking link
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Products included in the shipment
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Available delivery estimate
Tracking information may take up to 48 hours after a shipping label is created to display the first carrier scan.
If no tracking update appears immediately, please allow the carrier time to receive and scan the package.
8. Split Shipments
An order containing multiple products may be shipped in separate packages because of inventory location, product availability, package size or fulfillment requirements.
Separate packages may:
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Leave at different times
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Use different carriers
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Have different tracking numbers
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Arrive on different dates
You will not be charged an additional shipping fee solely because we divide an order into multiple shipments unless this was clearly disclosed and accepted during checkout.
9. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before submitting an order, please verify:
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Recipient name
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Street address
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Apartment, suite or unit number
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City
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State, province or region
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Postal code
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Country
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Telephone number where requested
Adornnest is not responsible for delays caused by incomplete or inaccurate customer-provided address information. However, we will provide reasonable assistance where possible.
10. Address Changes
If you entered an incorrect delivery address, contact service@adornnest.com immediately.
We will try to update the address before fulfillment begins, but changes cannot be guaranteed after:
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Warehouse processing has started
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A shipping label has been created
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The package has been transferred to the carrier
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The order has been dispatched
Carriers may restrict address changes after dispatch.
If a package is returned because of an incomplete or incorrect customer-provided address, reasonable reshipping costs may apply.
11. Delivery Delays
Delivery may be affected by circumstances such as:
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Severe weather
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Carrier capacity
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Transportation disruptions
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Customs inspections
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Security events
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Natural disasters
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Public holidays
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Peak shopping periods
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Remote delivery locations
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Incorrect address information
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Labor interruptions
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Other circumstances outside our reasonable control
We will provide available tracking information and reasonable assistance, but carrier delivery estimates cannot be guaranteed.
If your order is significantly delayed, contact service@adornnest.com with your order number.
12. Tracking Has Not Updated
Tracking may temporarily stop updating while a package:
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Moves between carrier facilities
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Waits for an initial carrier scan
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Passes through customs
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Transfers between delivery partners
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Travels through a remote area
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Experiences a carrier delay
If tracking has not updated for an extended period, contact service@adornnest.com with your order number and tracking information.
We may contact the carrier or fulfillment provider and review the available shipment records before providing a resolution.
13. Lost Packages
If tracking information has not updated for an extended period or the package appears to have been lost in transit, contact service@adornnest.com.
Please provide:
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Your order number
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The email address used during checkout
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The delivery address
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The tracking number
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A brief description of the issue
We may open an investigation with the carrier or fulfillment provider.
If the package is confirmed lost, we will provide an appropriate resolution, which may include a replacement, refund or other reasonable solution depending on product availability and the circumstances.
We do not consider all responsibility to end merely because a package has been transferred to a carrier.
14. Packages Marked as Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it, please:
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Check the delivery area and any safe locations around the property.
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Ask household members whether they accepted the package.
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Check with neighbors, reception staff or building management where appropriate.
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Review any carrier delivery photograph or notice.
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Contact the carrier for available delivery details.
If the package still cannot be located, contact service@adornnest.com promptly.
A delivered tracking status does not automatically prevent us from reviewing your request. We may request additional information or open a carrier investigation before determining the appropriate resolution.
15. Damaged Packages
Please inspect your package and product promptly after delivery.
If the shipment or product arrives damaged, contact service@adornnest.com within 7 calendar days after delivery when reasonably possible.
Please include:
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Your order number
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A description of the damage
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Clear photographs or videos of the product
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Photographs of the external and internal packaging
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A photograph of the shipping label
Keep the product and all packaging while the issue is being reviewed.
After validation, we will provide an appropriate solution in accordance with the Adornnest Return and Refund Policy. This may include replacement components, a replacement product, return authorization or a refund.
16. Refused or Unclaimed Packages
If a package is refused, unclaimed or returned to the sender, contact service@adornnest.com.
After the package reaches the applicable return location, we will review its status and the reason for return.
Where permitted by law, actual shipping or handling costs may be deducted from an eligible refund if the return resulted from:
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A customer-provided incorrect or incomplete address
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Failure to collect the package
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Refusal of a correctly fulfilled order
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Failure to respond to a carrier delivery request
This does not apply when the delivery problem results from an error for which Adornnest is responsible.
17. Failed Delivery Attempts
Carriers may make one or more delivery attempts or leave instructions for collection or redelivery.
Customers are responsible for reviewing carrier notices and taking reasonable action to receive or collect a package.
If a package is returned after unsuccessful delivery attempts, reasonable reshipping costs may apply unless the failed delivery resulted from an error for which Adornnest or the carrier is responsible.
18. International Shipping
Where international delivery is available, the shipping method, estimated delivery period and applicable shipping charge will be displayed at checkout.
International orders may experience additional delays because of:
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Customs processing
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Import inspections
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Local carrier handovers
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Documentation requirements
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Destination-specific restrictions
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Duties or tax assessment
Delivery estimates do not include delays caused by customs authorities or local import procedures.
19. Customs Duties, Import Taxes and Fees
International orders may be subject to customs duties, import taxes, brokerage charges or other local fees.
Unless checkout expressly states that these amounts are prepaid or included, such charges may be assessed separately by local authorities, customs agencies or the delivery carrier and may be the recipient’s responsibility.
Adornnest does not control charges imposed by government authorities or third-party customs services.
Customers are responsible for checking applicable import requirements before placing an international order.
20. Shipping Restrictions
Certain products or destinations may be restricted because of carrier requirements, import regulations, package size, inventory location or other operational limitations.
If we cannot fulfill an order to the address provided, we may contact you for an alternative address or cancel and refund the affected item or order.
Any approved refund will be issued to the original payment method in accordance with the Adornnest Payment and Security page and Return and Refund Policy.
21. Order Changes and Cancellations
Contact service@adornnest.com as soon as possible if you need to change or cancel an order.
We will try to accommodate the request before warehouse processing begins. However, changes or cancellations cannot be guaranteed once fulfillment or shipment has started.
If an order has already been dispatched, the applicable return process must be followed after delivery.
22. Delivery Issues and Customer Cooperation
To help us investigate a delivery issue, we may request:
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Confirmation of the delivery address
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Tracking information
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Photographs of a damaged package
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Carrier correspondence
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A written description of the issue
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Other information reasonably necessary to review the shipment
Failure to provide information reasonably necessary for an investigation may delay the resolution.
We will not require information unrelated to the shipment or ask you to send complete payment card details or account passwords.
23. Relationship to Other Policies
Returns, damaged products and refunds are governed by the Adornnest Return and Refund Policy.
Payment authorization and refund processing are further explained in the Payment and Security page.
Personal information used for fulfillment, delivery and shipping support is handled according to the Adornnest Privacy Policy.
If you have questions about how a shipping term applies to your order, contact service@adornnest.com before placing the order.
24. Contact Us
For shipping, tracking or delivery assistance, contact:
Brand Name: Adornnest
Legal Company Name: Yongchun County Kangbei Trading Co., Ltd.
Business Address: Room 1403, Staircase 1, Building 9, No. 1, Zone G, Bangde Industrial Park, Taocheng Town, Yongchun County, Fujian Province, China
Customer Support Email: service@adornnest.com
Please include your order number, the email address used at checkout and the tracking number, if available.