Frequently Asked Questions

Guidance on Adornnest products, orders, payment, delivery, returns and customer support.

Orders and Payment

When is my order confirmed?

After completing checkout, you should receive an order confirmation at the email address provided with your purchase. Orders remain subject to successful payment authorization, fraud review, inventory availability and final acceptance.

If you do not receive a confirmation email, please check your spam or junk folder before contacting us.

Can I change or cancel my order?

Please contact us at service@adornnest.com as soon as possible after placing your order.

We will try to accommodate changes or cancellations before warehouse processing begins. However, once an order has entered fulfillment or has been dispatched, we may no longer be able to modify or cancel it.

What currency will I be charged in?

Product prices are displayed in the currency shown on the website or during checkout. Your bank or payment provider may apply currency-conversion fees or other charges depending on your account and location.

Is checkout secure?

Adornnest uses Shopify and participating payment providers to process transactions. Available payment methods may vary depending on your location, currency, device and the services enabled at checkout.

Adornnest does not directly store complete payment card details entered during checkout.

Why was my payment declined?

A payment may be declined because of incorrect billing information, insufficient funds, payment-provider restrictions, fraud-prevention checks or authorization requirements from your bank.

Please verify your payment details or contact your bank or payment provider. You may also try another available payment method.

Shipping and Delivery

How long does order processing take?

Most orders are processed within 1 to 3 business days after payment is confirmed.

Processing times do not include weekends or public holidays. Orders may occasionally require additional processing time because of inventory availability, address verification, order volume or other operational circumstances.

How long does delivery take?

Estimated standard delivery is generally 5 to 12 business days after dispatch.

Delivery estimates are not guaranteed and may vary depending on the destination, carrier service, customs processing, weather, peak-season demand and other circumstances outside normal operational control.

How much does shipping cost?

Available shipping methods and applicable charges are displayed at checkout before payment is completed. Shipping costs may vary according to the delivery destination, order value and available shipping service.

Any applicable free-shipping offer or threshold will be shown on the website or at checkout.

Where are orders shipped from?

Orders may be fulfilled from our own or partner facilities depending on inventory availability, product selection and the delivery destination.

The fulfillment location may differ from our business registration address. We do not guarantee that every order will be dispatched from a local warehouse.

How can I track my order?

When tracking is available, a shipping confirmation email containing the tracking information will be sent after dispatch.

Please allow up to 48 hours after receiving the shipping confirmation for the carrier’s first tracking scan to appear.

What should I do if tracking has not updated?

Carrier tracking may occasionally take time to update, particularly during handovers, customs processing or periods of high shipping volume.

If tracking has not updated for an extended period, contact service@adornnest.com with your order number so that we can review the shipment.

What should I do if my package is delayed or appears lost?

First review the tracking information and check whether the carrier has provided a delivery exception or revised delivery date.

If your order is significantly delayed, has not received tracking updates for an extended period or appears to have been lost in transit, contact us at service@adornnest.com with your order number. We will review the available delivery information and assist with an appropriate resolution.

What if tracking shows delivered but I cannot find my package?

Please check around the delivery location, ask other members of your household and contact the carrier where appropriate. Packages may sometimes be left in a safe location or scanned as delivered shortly before arrival.

If the package still cannot be located, contact service@adornnest.com. A delivered tracking status does not automatically prevent us from reviewing your request.

Can I change my delivery address?

Contact us immediately if the delivery address is incorrect. We will try to update it before fulfillment begins, but address changes cannot be guaranteed once an order has entered processing or has been dispatched.

Customers are responsible for providing a complete and accurate delivery address at checkout.

Returns and Refunds

What is the return window?

Eligible products may be returned within 30 calendar days after confirmed delivery.

A return must be requested and authorized before the item is sent back. Items returned without prior authorization may not be accepted.

What condition must a returned product be in?

To qualify for a return, the product must generally be unused, undamaged and in its original condition, with its original packaging, accessories and included materials.

Items showing signs of use, wear, alteration, accidental damage or missing components may not qualify for a return unless the product arrived damaged, defective or incorrect.

How do I request a return?

Email service@adornnest.com and provide:

• Your order number

• The product you wish to return

• The reason for the return

• Relevant photographs or videos when the item is damaged, defective or incorrect

Our customer support team will review the request and provide return instructions when the return is approved.

Where should I send my return?

Do not send a return to our business registration address unless our customer support team specifically instructs you to do so.

After a return request is approved, we will provide the appropriate return warehouse address and return instructions. Returns sent to an unauthorized address may be delayed or refused.

Who pays for return shipping?

For preference-based returns, including changes of mind or products that are no longer wanted, the customer is generally responsible for return shipping costs.

If an item arrives damaged, defective, incorrect or materially different from its product description, we will provide an appropriate replacement, refund or return solution at no additional cost to the customer.

What should I do if my order arrives damaged or incorrect?

Contact service@adornnest.com as soon as possible and include your order number, a description of the issue and clear photographs or videos of the product and packaging.

Please retain the product and its packaging while your request is being reviewed. Depending on the circumstances, we may offer a replacement, refund or another appropriate solution.

When will I receive my refund?

After an approved return has been received and inspected, eligible refunds are issued to the original payment method within 5 to 10 business days.

Your bank or payment provider may require additional time to post the funds to your account. Original shipping charges are generally non-refundable unless the return results from a damaged, defective or incorrect item or another error for which we are responsible.

Adornnest Products

What types of products does Adornnest offer?

Adornnest offers thoughtfully selected jewelry storage for use at home and while traveling. The collection may include jewelry boxes, layered organizers, display storage, drawer organizers and travel-ready jewelry cases.

Availability may change as the collection evolves.

How do I choose the right jewelry organizer?

Consider the types and quantity of jewelry you own, where the organizer will be used and whether you need storage for home, travel or both.

Review the product photographs, dimensions, compartment layout, materials and product-specific details before purchasing. Product capacity varies according to the size and shape of individual jewelry pieces.

Will the product color look exactly the same as it does on my screen?

We aim to present product colors as accurately as reasonably possible. However, colors may vary slightly because of screen settings, lighting conditions, photography and differences between production batches.

How should I care for my jewelry organizer?

Keep the organizer in a clean, dry environment away from prolonged direct sunlight, excess moisture and extreme heat.

Use a soft, dry cloth for routine cleaning unless the product page or included care instructions specify otherwise. Avoid harsh chemicals, abrasive cleaners and excessive water.

Does jewelry come with the organizer?

No. Jewelry and decorative objects shown in product photographs are generally for styling and demonstration purposes only unless the product description clearly states otherwise.

Please review the product page to confirm exactly what is included with your purchase.

Are product dimensions exact?

Dimensions are provided on the applicable product page. Small variations may occur because of measurement methods or the nature of certain materials.

Please check the listed measurements before ordering, particularly when placing an organizer inside a drawer, cabinet, suitcase or other limited space.

About Adornnest

Who operates Adornnest?

Adornnest is owned and operated by Yongchun County Kangbei Trading Co., Ltd.

The company is responsible for the Adornnest brand, adornnest.com and purchases made through this website.

How can I contact Adornnest?

For product, order, delivery or return questions, contact:

Customer Support Email: service@adornnest.com

When contacting us about an existing purchase, please include your order number and the email address used at checkout.

Where can I find the complete store policies?

Complete information is available in the relevant pages linked in the website footer, including:

• Payment & Security

• Privacy Policy

• Return Policy

• Shipping Policy

• Terms and Conditions

• Contact Us

• Terms of Use

• Your Privacy Choices

If this FAQ differs from a more detailed policy page, please contact service@adornnest.com before placing an order so that we can clarify the applicable information.